What if technology didn’t ask so much of us?

There is a familiar story we tell about ageing and technology.

It goes something like this: technology moves too fast, older people get left behind, and the best we can do is help them keep up.

But every so often, something reminds us that this story is too simple.

Recently, Alzheimer’s UK invited members of its Dementia Voice Local Group in Solihull to try two mobile phones designed to be simpler to use for people with dementia and other conditions. One of them was Chatsie.

What stood out was not that people with dementia do not use mobile phones. In fact, almost everyone in the group said they did. But they mostly used them for the things that mattered most: answering calls, phoning family, taking photos, sharing memories, staying reachable.

One man said he uses his phone if it rings, and to call people, “but that’s it.” Another said he could not see the point of texting, because you spend ages writing it and then spot a mistake. Someone else talked about using photos as “a record of things you’ve done,” a way of remembering holidays and moments that might otherwise slip away.

That, to us, is the point.

For people living with dementia, the right technology is not about having every feature, every app, or every possible shortcut. It is about holding onto connection, confidence and independence in a way that still feels familiar.

An Alzheimers UK survey found that 85% of people with dementia want to stay at home for as long as possible and technology can help them achieve that. From medication reminders to puzzles that keep the grey matter alive, if well designed and introduced early, technology can be a genuine life-line.

So when the group described Chatsie’s menus as simple and clear, they liked the option to dictate a message, and praised the printed booklet with clear pictures, it meant a great deal.

Because simple technology is not lesser technology. Sometimes, it is exactly the kind that helps someone keep more of their life.

CHATSIE UPDATE: Our new handset is now in stock, with an improved display, better camera and faster performance, all in a lighter, more streamlined design.

Order now with 20% VAT relief available for people with long-term health conditions.