Why We Built Chatsie Assure

Staying connected is powerful. Staying supported is essential.

At Chatsie, we’ve always believed that a smartphone should be simple, joyful, and confidence-boosting, especially for people who feel overwhelmed or left behind by today’s tech. That’s why we built the Chatsie phone: to help people stay connected, independent, and part of the conversation.

But independence doesn’t mean going it alone. Safety, support, and peace of mind matter just as much, especially when you’re older, live alone, or have family living far away.

That’s why we’re introducing Chatsie Assure: a collection of thoughtful new services that bring extra confidence to every call, message, and day.

The Family Dashboard

Gentle reassurance without intrusion

Whether you’re a spouse, daughter, son, carer or friend, sometimes you just want to know someone’s okay. But it’s hard to check in without feeling like you’re bothering them. And it’s hard to be checked on without feeling patronised.

Our Family Dashboard solves that. It shows simple indicators, like whether the phone has been used recently or if it’s connected to WiFi - so loved ones can feel reassured without needing constant updates or explanations.

You stay in control of what’s shared, and they stay in the loop - peace of mind on both sides.

Watch the family dashboard in action. 

Scam Shield

Protection that works in the background

The scams targeting older adults are becoming more frequent, more convincing, and more distressing. And let’s be honest: they’re not always easy to spot.

Chatsie Scam Shield quietly monitors messages in the background and flags anything that looks suspicious before it becomes a problem. No pop-ups, no stress - just smart protection working silently to keep you safe and in charge.

You can keep enjoying your conversations and connections, while we keep watch for anything shady.

Watch the Scam Shield in action.‍

24/7 UK-based phone support

Real help, whenever you need it

Whether it’s 11am or 11pm, our customers can always talk to a real human being. No endless menus, no waiting in line - just someone kind and knowledgeable, ready to help you sort it.

Sometimes that’s solving a tech issue. Sometimes it’s helping you send a photo or download an app. Whatever it is - we’re always here for you.

Learn more about the team behind Chatsie and meet Milo from our customer support team .”

Free next-day replacement

Because things happen

If your Chatsie phone gets lost, stolen, or damaged, we’ll get a replacement to you by tomorrow. No arguments, no small print, no charge.

Because the ability to connect with others shouldn’t be paused just because your phone’s gone missing.

Every Chatsie Assure subscription includes a SIM card (already inserted in your phone) with unlimited UK calls, unlimited texts, and 4GB of data powered by Honest Mobile, one of the UK’s most ethical and transparent network providers.

They use the Vodafone and Three networks, which means our coverage is strong.

Why now?

We’ve built Chatsie Assure because we listened. Again and again, our customers told us:

“I want to stay independent… but I also want to know that someone has my back.”

That’s what this is all about. The Chatsie phone gave people the confidence to pick up their smartphone again. Chatsie Assure gives them the peace of mind to do it freely, safely, and with support.

Want to know more?

Chatsie Assure costs £24.99 per month (over 24 months, £99 up front for the phone) and includes the phone, the SIM, and everything you’ve just read about.

Want to know more? Ready to make the switch? Check out more on Chatsie Assure or give us a ring on 020 524 0751. We’d love to talk you through it.