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Select Chatsie plan
£299

Handset only

£199 + £19p/m

Handset + 24 month year SIM

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Frequently asked questions

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Can I cancel my SIM contract?
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See also: What is included in my contract?
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See also: What is included in my contract?
See also: Can I try the phone before I pay for it?
Can I cancel my SIM contract?
See also: What is included in my contract?
See also: Can I try the phone before I pay for it?
See also: What is the money back guarantee period?
Can I make calls over Wi-Fi?
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Can I make calls over Wi-Fi?
Can my relatives / carers help me if I get stuck?
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See also: How do I make a phone call?
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See also: How do I make a phone call?
See also: How frequently do I need to charge the battery?
Can my relatives / carers help me if I get stuck?
See also: How do I make a phone call?
See also: How frequently do I need to charge the battery?
See also: How do I contact you if I need help?
Does Chatsie offer customer support?
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See also: What is Chatsie?
mins
See also: What is Chatsie?
See also: Why choose Chatsie?
Does Chatsie offer customer support?
See also: What is Chatsie?
See also: Why choose Chatsie?
See also: How much does a Chatsie phone cost?
Does the phone support location sharing? How do I find my phone if it is lost?
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Video Guide: How to add apps on Chatsie
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Video Guide: How to add apps on Chatsie
Video Guide: How to set up a Google account and start using apps on Chatsie
Does the phone support location sharing? How do I find my phone if it is lost?
Video Guide: How to add apps on Chatsie
Video Guide: How to set up a Google account and start using apps on Chatsie
How do I use Google Maps?
How do I access my apps?
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See also: How do I add more apps?
mins
See also: How do I add more apps?
See also: What happens if I go over my 4GB of data?
How do I access my apps?
See also: How do I add more apps?
See also: What happens if I go over my 4GB of data?
See also: I’ve lost my phone - what do I do now?
How do I contact you if I need help?
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See also: Can my relatives / carers help me if I get stuck?
mins
See also: Can my relatives / carers help me if I get stuck?
See also: How do I make a phone call?
How do I contact you if I need help?
See also: Can my relatives / carers help me if I get stuck?
See also: How do I make a phone call?
See also: How do I send a (written) text message?
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet
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Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
mins
Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
Video Guide: How to change tap sensitivity on Chatsie
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet
Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
Video Guide: How to change tap sensitivity on Chatsie
How do I make and receive video calls?
I am being asked to refresh my phone - why?
Prep time:
See also: Why do I see a T-Phone logo when I switch my phone on?
mins
See also: Why do I see a T-Phone logo when I switch my phone on?
See also: How do I change the SIM card?
I am being asked to refresh my phone - why?
See also: Why do I see a T-Phone logo when I switch my phone on?
See also: How do I change the SIM card?
See also: Can my relatives / carers help me if I get stuck?
I think I’ve been hacked - what do I do now?
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See also: My phone has been stolen - what do I do now?
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See also: My phone has been stolen - what do I do now?
See also: I’ve lost my phone - what do I do now?
I think I’ve been hacked - what do I do now?
See also: My phone has been stolen - what do I do now?
See also: I’ve lost my phone - what do I do now?
See also: How do I contact you if I need help?
Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
Prep time:
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notificaiton sou are too loud / quiet
mins
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notificaiton sou are too loud / quiet
I am visually impaired - how do I increase the font size on the phone?
Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notificaiton sou are too loud / quiet
I am visually impaired - how do I increase the font size on the phone?
How do I add more apps?
My screen is too dim/dark. How do I change the brightness?
Prep time:
mins
My screen is too dim/dark. How do I change the brightness?
Video Guide: How to help out remotely and use Chatsie's screen-viewing feature
Prep time:
Video Guide: How to set up a google account and start using apps on Chatsie
mins
Video Guide: How to set up a google account and start using apps on Chatsie
Video Guide: How to save a contact on Chatsie
Video Guide: How to help out remotely and use Chatsie's screen-viewing feature
Video Guide: How to set up a google account and start using apps on Chatsie
Video Guide: How to save a contact on Chatsie
Video Guide: How to send a dictated text message
What is the price of a Chatsie phone
Prep time:
See also: Why choose Chatsie?
mins
See also: Why choose Chatsie?
See also: Does Chatsie offer customer support?
What is the price of a Chatsie phone
See also: Why choose Chatsie?
See also: Does Chatsie offer customer support?
See also: What is Chatsie?
Will I get a monetary reward for referring someone to Chatsie?
Prep time:
See also: Where can I find my referral invite link?
mins
See also: Where can I find my referral invite link?
See also: When do I get my reward?
Will I get a monetary reward for referring someone to Chatsie?
See also: Where can I find my referral invite link?
See also: When do I get my reward?
See also: What if my friend didn't use my referral link?
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Help

Purchasing our phones
Getting set up
Using Chatsie
Safety, security, and health
Partnerships
Referrals
Before you buy
Explore pricing, delivery times, gifting options, and our referral program.
Getting started
Learn how to set up essential features to get started quickly and smoothly
Using your phone
Practical tips for making calls, sending messages and much more!
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