Chatsie is a phone provider. We supply our customers with the following over a 24 month contract which costs £19 per month (including VAT)

• A new Android 14 handset, 6.8” screen, 256GB.
• A screen protector and black phone case.
• Unlimited UK calls.
• Unlimited UK text messages.
• 4GB of data.

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More detail:

• We have fantastic UK customer phone support 9am-5pm, Monday-Friday (020 4524 0751) and you can contact us by email hello@chatsie.com outside these times (with a quick response) too.
• We will always guarantee you a high quality working phone. 
• You are entitled to two replacement handsets during a 24 month period if your phone is lost or stolen.

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Right now, just the UK (England, Northern Ireland, Wales, Scotland). 

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Are you buying a Chatsie phone to help a friend or family member keep in touch? We understand that this can be difficult so are on hand to help at any point. We have a blog which can help - read it here. -but in summary:

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• Make sure you put in YOUR email address in the contact information section
• Put YOUR details in the billing section
• Put THEIR details in the delivery section
• Reply to the purchase confirmation email with the following:
  
  • Their full name and relationship to you (helps us to double check we’re getting it to the right person)
  • Their full postal address (again, we’ll double check this)
  • A personal note if you’d like one included

The recipient will then receive the phone with your note (if applicable) and no receipt / price details so it very much feels like a “gift”. 

Yes, you can! You have a 30-day window from the day you receive your phone to decide if it's right for you. That’s twice as long as most other phone companies give you.

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After 30 days, your 24-month contract with us begins. You can find all the details in our Terms and Conditions on our website, here. Since it’s a legal agreement, if you default on payments or try to cancel through your bank, we may need to cancel your contract and recover the phone, along with any remaining unpaid balance for the contract term.

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Don’t worry—this process isn’t immediate. You’ll have plenty of time and notifications to resolve any issues first. 

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If we don’t hear from you within 30 days of a default or forced cancellation, your phone will be locked, you’ll lose access to your network and Chatsie software, and your case may be passed to a debt collection agency.

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If you have paid by card, expect to receive the phone in 2-3 days (we send them via First Class Tracked delivery).

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If you have paid by direct debit, we’ll send you the phone when the payment clears (which can be up to 1 week) and it should arrive within 2-3 days from there. 

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Between 1-2 working days (we send them via First Class Tracked delivery).

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